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Turnaround Times

Estimated Turnaround Times 
Hours:
Customer Service Hours: Mon-Fri 9am - 5PM PST
If you place your order after our office is closed for the day, your order will be considered to begin on the following business day. If you place your order after 5pm on Friday, then your order will be processed beginning Monday morning.
These times are approximate.  Although rare, items sometimes are out of stock and may take a few days to arrive from our supplier.
If you are on a tight deadline, please message us and we will do everything that we can to accommodate your timeline. We've been known to chase our mail carrier down to be sure that your package goes out right away.

Proofs: 
Most proofs and digital files should be returned to you within 1 - 2 days business days. 

Custom orders will need to be proofed and approved by you before they are sent to production.  Because you're responsible for the accuracy of your personal information, we suggest that you check your proofs carefully. If there are any corrections, please notify us immediately and we will make the corrections and resend the file back to you for your final approval.

Our policy allows 3 days for feedback on your proof. We may send you a courtesy reminder to approve your proof. If we receive no response, we reserve the right to print "as is" and release the responsibility to you, under the assumption that you have waived your option to approve your proof.  If there is an error, additional charges may be applied to correct your order.

PAYPAL ECHECK:
If you choose Paypal echeck upon checkout, it will delay your order for up to 10 days. 

Digital Files:
Files will be sent within 1-2 business days via email.

Brochures - Generic:
Usually shipped same or next business day.

Business Cards:
Approximately 7-12 BUSINESS DAYS to show up on your doorstep, after proof approval!! 

  1. Design time: 1 to 2 Business days (to receive a proof)
  2. Printing: 3 to 5 Business days (after we receive your approval)
  3. Shipping: 3-6 Business Days (US Customers)
    Other Personalized Material:

    Approximately 5-17 BUSINESS DAYS to show up on your doorstep, after proof approval!!

    1. Design time: 1 to 2 Business days (to receive a proof)
    2. Printing: 3 to 9 Business days (after we receive your approval)
    3. Shipping: 3-6 Business Days
      Generic Postcards: 
      Usually shipped same or next business day
      Sample Kits: 
      Usually shipped same or next business day.
      Tshirts: 
      Usually shipped same or next business day. However, because of the nature of tshirts, variety of sizes, colors and styles we do not always have a full inventory in our office. If we do not have them in house, turnaround times can often run from 7 days - 3 weeks. If this is a concern for you, please contact us immediately and we can figure out a way for it to work.
      * These timeframes are approximate. Holidays may alter production time. Please send us an email at sales@TheCuriosityMarketer.com if you have any questions or concerns about timeframes.